0

FAQs



1. How to I place an order?

Please choose the most suitable method to you

Placing an order on website system: www.ninrio.com | www.greetingcard.vn | www.linecrafts.com

Step 1:  Log in website: www.ninrio.com

Step 2: Click button: order

Step 3: Fulfill payment information

Step 4:  Wait for our order confirmation email and phone call 

Step 5: Payment Options : Bank account,/ Paypal/ Western union/ Money gram/ L/C/  Master card

Step 6: Receive goods and confirm

Placing an order via  email

Step 1. Send us email at: sale@linecrafts.com or sale@ninrio.com (we only use 2 email addresses to receive order)

Step 2.  Wait for our order confirmation email and phone call

Step 3. Payment Options : Bank account,/ Paypal/ Western union/ Money gram/ L/C/  Master card

Step 4: Receive goods and confirm

Placing an order by  phone call

Step 1: Call us by phone number: +84 4 66 820 196 or +84 974 398 389

Step 2. Wait for our order confirmation email

Step 3: Payment Options : Bank account,/ Paypal/ Western union/ Money gram/ L/C/  Master card

Step 4: Receive goods and confirm

2. What benefits I will get if I order regularly?

If you are our regular customer, please register an account on website, you will receive reward money based on value of your order when you purchase on our website. With 10USD you will get 1 gold coin. We will have time to exchange gold coin for products or promotional gifts or discount on your order.

3. How do I know my freight?

If you want to know your freight please follow these steps:

Step1. Make an order on our website at order instruction

Step 2. We will give you the weight of the goods you order

Step 3. Please contact TNT, UPS, DHL, or other carriers, notify them the weight and point of delivery,  they will give you

the cost that you need to pay. (Another option: we will look for shipping companies and provide you price).

4. Why my goods is not delivered on time?

Why the booking day on web of carries is not the same with the day I notice you

* Your goods will probably be late 1 or 2 days which is not noticed on the website of the carrier because of some following reasons:

1. Error when carrier company update the database, they has opened booking goods but system can not update

2. Flight Delay due to different conditions

3. Destination where you will receive your goods are areas of low flight, only 1 flight from 1 to 3 days so status message of goods is not informed